Shine sa is your “go-to” for PROPERTY COMPLIANCE MATTERS

ABOUT SHINE SA:

WHere did it start?

Founded in June 2021, Shine SA started as a consultancy firm, passionate about providing the complete picture regarding costs, timelines and possible pitfalls in the “As-Built” environment, especially where updated building plans and/or occupation certificates are required. Over the last few years we have grown into a property compliance company, applying our unique approach not only to the “as-built” environment, but also to new structures, additions and/or alterations, town planning applications, post approval compliance, business licenses, certificates of compliance, fire clearance etc. 

Founder, Alicia Burr-Dixon, was exposed to the architectural environment after almost 11 years in the financial sector (commercial credit) as a sales consultant and key account manager. Starting as a “runner”, she quickly gained a valuable understanding of council processes and what the architectural role entails. With a fine eye for identifying gaps which hinder the client experience, she noticed the gap of firstly bringing all the costs together for the client enabling them to make informed decisions, and then taking responsibility to execute in excellence by partnering with the right professionals.

Over the last 5 years we have built up a network of partner-professionals aligned with our core values of excellence and integrity, which enables us to tackle every project head-on. Combined with almost 20 years of client relationship management experience, our clients are guaranteed the best service and competitive prices.

OUR GROUNDBREAKING INNOVATIONS

Shine SA’s QuickQuote takes into account the basic service providers and municipal application fees involved with a specific project and provides the client with an informed starting point, aimed at quickly bringing the client to an understanding of basic costs involved. 

Shine SA’s Crucial Questions assist clients compare apples with apples when multiple quotes are provided. There are many different parts to the whole process, and by unknowingly only purchasing portions of what is required results in non-completion of the process, and this in turn causes extreme frustration and disappointment, because money was wasted, and more money needs to be spent to complete the process. Not to mention the time that was wasted.

Shine SA Professional Assessments are follow up’s to our QuickQuotes, where we uncover “surprise costs” and “approval deal-breakers” which were not visible in the QuickQuote. It can be viewed as a high-level feasibility assessment, completed at a fraction of the projected costs.

If you are still in the dark, reach out, and gain the knowledge you need to make the best decision for your project or service.

OUR WHY (PURPOSE)

Our purpose is to fill the huge gap of bringing all costs together in one view, and avoid, those dreaded “hidden costs”

VISION

Become a “go-to” where our clients are proactively equipped to fully understand the implications of a project before proceeding with it, and then facilitate the projects to completion should they wish to proceed.

MISSION

We combine our knowledge and expertise with that of our network of trusted partner-professionals to ensure our clients have a comprehensive understanding of all the relevant costs and timelines involved in their project.

We ensure all our services are underpinned by our values.

VALUES

  • Excellence
  • Integrity
  • Continuous Improvement
  • Innovation

TERMS & CONDITIONS:

Welcome to Shine SA. By using our services, you agree to these Terms and Conditions. 

Services Provided

Shine SA provides consulting, facilitation, project coordination and compliance-related services including:

  • Building Plan Approvals
  • Occupation Certificate Assistance
  • Town Planning Applications
  • Regulatory Compliance Services
  • Council Facilitation Services
  • Project Coordination
  • Value Added Services
CLIENT RESPONSIBILITIES

The Client shall:

  • Provide accurate information;
  • Supply documents when requested;
  • Provide access to the property;
  • Obtain all required permissions where applicable;
  • Cooperate with all professionals involved in the project.
professional assessments and estimates
  • QuickQuotes are preliminary estimates only and is by no means a comprehensive quote, and should always be followed up by a Professional Assessment to establish whether the additional context of an in-depth assessment affect the QuickQuote amount supplied to client.
  • A Professional Assessment provides a more accurate indication of likely costs and timelines.
  • Estimates remain valid only for the period stated therein.
  • Please refer to your estimate for validity period. If acceptance is received after this period has lapsed, we might need to redo your estimate, and this could impact costs.
ADDITIONAL PROFESSIONALS & FEES
  • A Project Coordination & Facilitation Fee is payable to Shine SA for projects which require additional professionals to the standard architectural professional and structural engineer. This amount is calculated per project and is influenced by each of our additional partner-professional fees and the complexity of our involvement. The Owner/Client is, however, not obligated in any way to make use of Shine SA partner-professionals.
  • Should the client elect to make use of their own professionals, Shine SA can be appointed in a Project Facilitation/Coordination role but will not have the same effectiveness when it comes to teamwork and timelines. This results in higher fees from a facilitation and coordination perspective.
  • All additional Shine SA partner-professionals (for example Fire Consultant, Town Planner, Land Surveyor, Geologist, Plumber, Electrician, Contractor etc.) will be appointed on an ad-hoc basis by the Owner/Client, and the Owner/Client will appoint each professional directly, with Shine SA in a coordination facilitation and overseeing role. Payment is made into the Shine SA account who completes payment to partner professionals. All Shine SA services are payable in advance.
  • All council fees are to be paid directly into the relevant council’s bank account, and proof of payment sent through to Shine SA.
  • All partner-professionals remain solely responsible for their own advice, calculations, reports, certifications and designs.
  • Shine SA acts as facilitator and coordinator of services required to achieve compliance.
MUNICIPAL AND THIRD-PARTY DELAYS
  • Shine SA does not guarantee timelines.
  • Shine SA shall not be liable for delays caused by:
    • Municipalities;
    • Government departments;
    • Utility providers;
    • Contractors;
    • Partner professionals;
    • Conveyancers;
    • Any third party.
ADDITIONAL REQUIREMENTS

Shine SA provides relatively accurate costs and timelines upon completion of a professional assessment. Due to the volatile nature of municipal processes, interpretation of town planning schemes by a specific council and enforcement of municipal by-laws, cost and timelines have been impacted in the past on a very small percentage of our Owner/Client’s. We pride ourselves in being as accurate as possible and can say that we deliver within our anticipated costs around 95% of the time, but all decisions remain at the discretion of the relevant authority.

In the very rare cases where additional costs arise, the Owner/Client’s will be responsible for payment, and will not be absorbed by Shine SA and/or any of its partner-professionals.

The Client acknowledges that authorities may require (not limited to):

  • Additional reports;
  • Additional professionals;
  • Specialist investigations;
  • Redesigns;
  • Remedial works;
  • Further submissions.
  • All such costs shall be for the Client’s account.
EXISTING NON-COMPLIANCE

Shine SA, nor any of its partner-professionals, shall not be liable for historical non-compliance discovered during the course of the project.

PREMATURE CONSTRUCTION

Where the Client commences construction or alterations before obtaining the required approvals, Shine SA shall bear no liability. All additional costs shall remain for the Client’s account

COUNCIL FACILITATION SERVICES

Shine SA follows a proactive facilitation model. Applications are subjected to pre-submission reviews. Correction reviews will cause additional fees. Shine SA does not offer reactive “running services” approaches as the delay and rejection are high.

  • ARCHIVED FILES
      • Files inactive for more than three months are placed on hold.
      • Files inactive for more than six months are archived and delivered to client until such a time as the project can continue.
      • Reactivation fees will apply.
    • DOCUMENT RETENTION
      • Hard copy documents shall not be retained for longer than seven working days after completion.
      • Documents may be destroyed in accordance with POPIA requirements.
INTELLECTUAL PROPERTY

All intellectual property remains the property of the originating professional. Drawings and documentation may not be reused, reproduced or amended without written consent by the relevant professional.

CONFIDENTIALITY

Both parties shall keep confidential information confidential except where disclosure is required by law or necessary for project completion.

LIMITATION OF LIABILITY
  • Shine SA is not liable for any indirect, incidental, or consequential damages arising from the services provided.
  • Recommendations from consultancy services are based on the information provided and are not guaranteed to result in specific outcomes.
  • Shine SA, in unison with its partner-professionals, can provide an extremely high likelihood of approval of a specific application upon completion of a professional assessment, as we proactively engage with council to confirm processes and costs. We can however not guarantee approval as this is always dependant on the council involved and its complicated internal workings.
  • Shine SA shall not be liable for:
    • Indirect damages;
    • Consequential damages;
    • Loss of income;
    • Loss of profit;
    • Business interruption;
    • Penalties imposed by authorities.
    • Shine SA’s maximum liability shall be limited to the fees paid directly to Shine SA for the service giving rise to the claim.
FORCE MAJEURE

Shine SA shall not be liable for delays or failures caused by events beyond its reasonable control.

POPIA

The Client warrants that all information supplied may lawfully be processed and shared for purposes related to the project.

TERMINATION

Either party may terminate the relationship upon written notice. The Client remains liable for all fees incurred up to the date of termination.

DISPUTE RESOLUTION
  • Parties shall attempt mediation before litigation.
  • Failing mediation, disputes shall be referred to arbitration in Gauteng under AFSA rules.
GOVERNING LAW

These Terms and Conditions shall be governed by the laws of the Republic of South Africa.

AMENDMENTS

Shine SA may amend these Terms and Conditions from time to time by publishing updated versions on its website.