ABOUT SHINE SA:
WHere did it start?
Founded in June 2021, Shine SA started as a consultancy firm, passionate about providing the complete picture regarding costs, timelines and possible pitfalls in the “As-Built” environment, especially where updated building plans and/or occupation certificates are required. Over the last few years we have grown into a property compliance company, applying our unique approach not only to the “as-built” environment, but also to new strucures, additions and/or alterations, town planning applications, post approval compliance etc.
Founder, Alicia Burr-Dixon, was exposed to the architectural environment after almost 11 years in the financial sector (commercial credit) as a sales consultant and key account manager. Starting as a “runner”, she quickly gained a valuable understanding of council processes and what the architectural role entails. With a fine eye for identifying gaps which hinder the client experience, she noticed the gap of firstly bringing all the costs together for the client to make an informed decision, and then taking responsibility to execute in excellence by partnering with the right professionals.
Over the last 5 years we have built up a network of partner-professionals aligned with our core values of excellence and integrity, which enables us to tackle every project head-on. Combined with almost 20 years of client relationship management experience, our clients are guaranteed the best service and competitive prices.
OUR GROUNDBREAKING INNOVATIONS
Shine SA’s QuickQuote takes into account the basic service providers and municipal application fees involved with a specific project and provides the client with an informed starting point, aimed at quickly bringing the client to an understanding of basic costs involved.
Shine SA’s 9 Crucial Questions assist clients compare apples with apples when multiple quotes are provided. There are many different parts to the whole process, and by unknowingly only purchasing portions of what is required results in non-completion of the process, and this in turn causes extreme frustration and disappointment, because money was wasted, and more money needs to be spent to complete the process.
Shine SA Professional Assessments are follow up’s to our QuickQuotes, where we uncover “surprise costs” and “approval deal-breakers” which were not visible in the QuickQuote. It can be viewed as a high-level feasibility assessment, completed at a fraction of the projected costs.
If you are still in the dark, reach out, and gain the knowledge you need to make the best decision for your project or service.
OUR WHY (PURPOSE)
Our purpose is to fill the huge gap of bringing all costs together in one view, and avoid, those dreaded “hidden costs”
VISION
Become a “go-to” where our clients are proactively equipped to fully understand the implications of a project before proceeding with it, and then facilitate the projects to completion should they wish to proceed.
MISSION
We combine our knowledge and expertise with that of our network of trusted partner-professionals to ensure our clients have a comprehensive understanding of all the relevant costs and timelines involved in their project.
We ensure all our services are underpinned by our values.
VALUES
- Excellence
- Integrity
- Continuous Improvement
- Innovation
TERMS & CONDITIONS:
Welcome to Shine SA. By using our services, you agree to these Terms and Conditions.
Services Provided
Shine SA is property compliance company, partnered with various Partner-Professionals offering architectural, town planning, consulting, council facilitation and project coordination services. Specific services include, but are not limited to:
- Architectural As-Built & Design Services
- Various Town Planning Applications
- Landscape Architecture
- Project Consultancy and Coordination
- Regulatory Compliance Advisory
Owner/Client/Client Obligation
The Owner/Client must provide accurate and timely information necessary for project completion.
The Owner/Client must secure any required permits, rights, and approvals, unless outsourced to Shine SA at additional cost.
Owner/Client is responsible for the final decision-making based on our consultancy advice.
Where outsourced building and/or site development plan approvals and council facilitation services are utilized, it is crucial that we have access (directly or indirectly, whichever suits the circumstances best) to the appointed architectural professional. Especially when the architectural professional is not the Owner/Client (responsible for payment). Shine SA has a tried and tested process of transparency, excellence, and cost effectiveness which the appointed architectural professional will have to support (directly or indirectly, whichever suits the circumstances best) for efficient approvals.
All forms of hard copies will not be kept for longer than 7 working days. Packs sent via courier will be returned at the cost of the original sender, all other documents will be destroyed in line with POPIA regulations.
Fees and Payment
All QuickQuotes are based on information provided to Shine SA by the Owner/Client combined with a high-level check on possible additional costs and additional professional services required for approval. It is by no means a comprehensive quote, and should always be followed up by a Professional Assessment to establish whether the additional context of an in-depth assessment affect the QuickQuote amount supplied to client.
A detailed fee structure will be provided in the project proposal.
Payments are due as specified in the agreement, with late payments subject to additional fees.
A 10% Project Coordination & FacilitaitonvFee is payable to Shine SA for projects which require additional professionals to the standard architectural professional and engineer. This amount is calculated at 10% of each of our additional partner-professional fees. The Owner/Client is, however, not obligated in any way to make use of Shine SA partner-professionals.
All additional professionals (for example Fire Consultant, Town Planner, Land Surveyor, Geologist, Plumber, Electrician, Contractor etc.) will be appointed on an ad-hoc basis by the Owner/Client, and if the Owner/Client would like to use Shine SA partner-professionals, the Owner/Client will be expected to formally appoint each professional directly. Payment can be made into the Shine SA account, or in the respective partner-professional bank account, whichever works the best for the Owner/Client.
All Shine SA services are payable in advance.
All council fees are to be paid directly into the relevant council’s bank account, and proof of payment sent through to Shine SA.
Please refer to your estimate for validity period. If acceptance is received after this period has lapsed, we might need to redo your estimate, and this could impact costs.
Additional printing, travel and postage fees may apply depending on the service you are utilizing.
iNTELLECTUAL PROPERTY
All designs, documents, and consultancy materials produced by Shine SA and/or any of its partner-professionals remain the property of each firm. All designs, documents, and consultancy materials are supplied in PDF format. Owner/Client/Client is granted limited authority to use designs and consultancy materials for the intended purpose of the project only.
Confidentiality
Both parties will keep project information private and only use it for the intended purpose.
Limitation of Liability
Shine SA is not liable for any indirect, incidental, or consequential damages arising from the services provided. Recommendations from consultancy services are based on the information provided and are not guaranteed to result in specific outcomes.
Shine SA, in unison with its partner-professionals, can provide an extremely high likelihood of approval of a specific application upon completion of a professional assessment, as we proactively engage with council to confirm processes and costs. We can however not guarantee approval as this is always dependant on the council involved and it’s complicated internal workings.
Shine SA provides relatively accurate costs and timelines upon completion of a professional assessment. Part of our standard approach is to build in a buffer for unforseen costs. Due to the volatile nature of municipal processes, interpretation of town planning schemes by a specific council and enforcement of municipal by-laws, cost and timelines have been impacted in the past on a very small percentage of our Owner/Client’s. We pride ourselves in being as accurate as possible, and can say that we deliver within our anticipated costs around 95% of the time.
In the very rare cases where additional costs arise, the Owner/Client’s will be responsible for payment, and will not be absorbed by Shine SA and/or any of its partner-professionals.
Shine SA in its capacity as consultant, project coordinator, Owner/Client liaison & admin support does not take any responsibility for a warranty, condition, undertaking or term, express or implied, statutory, or otherwise as to the condition, quality, performance, merchantability, or fitness for purpose of the services or support service or any part thereof as supplied by any of its partner-professionals.
Each of our partner-professionals are registered with their respective governing bodies and all have professional indemnity insurance in place, this is monitored and updated by Shine SA on an annual basis.
By signing the Shine SA service agreement, the Owner/Client authorizes Shine SA to appoint, on the Owner/Client’s behalf, Fanoy Consulting (Pty) Ltd, professional engineer as part of the standard professionals required. The Owner/Client is under no obligation to make use of our partner-professionals and is welcome to advise should they wish to use their own engineer. All additional professionals (for example Fire Consultant, Town Planner, Land Surveyor, Geologist, Plumber, Electrician, Contractor etc.) will be appointed on an ad-hoc basis by the Owner/Client, and if the Owner/Client would like to use Shine SA partner-professionals, the Owner/Client will be expected to formally appoint each professional directly. Payment can be made into the Shine SA account, or in the respective partner-professional bank account, whichever works the best for the Owner/Client.
In the case of As-Built structures, all corrections required of the relevant structures to comply to current regulations (for building plan approval), will be addressed in the remedial action portion of the occupation certificate process, which is seperate from the building plan approval process. The approved building plan is the recipe of how the structures should have been erected, and the occupation certificate is the “go ahead to occupy” from council, essentially legalizing the structures. Buildings without occupation certificates in place are technically illegal until an occupation certificate has been issued.
Shine SA does not condone any construction of any building without the necessary approvals from the relevant council. Should the Owner/Client decide to pre-maturely start to build or make alterations, Shine SA and all of it’s partner-professionals are indemnified from this action, and all additional fees, or other unanticipated consequences remain the responsibility of the Owner/Client.
Should Shine SA be appointed to assist with the occupation certificate, and the Owner/Client decides to kick off the project before approval of the building plans, and any additional costs arise from that decision, the Owner/Client is responsible. Should as-built plans be required, due to changes during the approval process, and the Owner/Client has already started construction, the Owner/Client is responsible for those costs.
Termination
Either party may terminate the agreement with written notice. In the event of termination, Owner/Client is liable for services rendered up to the date of termination.
Governing law
These Terms and Conditions are governed by the laws of South Africa. Any disputes will be resolved in the appropriate courts.
Changes to terms
Shine SA reserves the right to modify these Terms and Conditions at any time. Owner/Client will be notified of any changes.
Council facilitation services
A pre-submission check is conducted for each application to ensure the necessary documentation is in place, completed correctly, and the plans display what is required to ensure a fast circulation process. This is completed at a cost of R1 500. Should there be items which can’t be corrected by Shine SA, the feedback will be sent to the architectural professional and correction is required. Once completed, another pre-submission check is conducted at another fee of R1 500. This process will continue until the application is correct and in order.
The owner or architectural professional’s client will only be included in communications once the pre-submission check is concluded and the application is ready for submission. Until this point Shine SA will only be in communication with the architectural professional, and the architectural professional will be the liaison between Shine SA and their client.
Shine SA does not subscribe to a reactive approach of just submitting an application and tending to corrections as they come up from council’s side, unless an explicit agreement between the architectural professional & Shine SA. All parties involved will be required to acknowledge that a certain situation is anticipated by Shine SA, and should council confirm this, all additional costs ito time, travel, council consultation, additional professionals required etc. will be payable to Shine SA before further facilitation will take place.
Should there occur any situation which causes the application to be placed on “pause” for a period of longer than 3 months, Shine SA reserves the right to place the file on hold for a maximum period of 6 months from the last date of progress (not engagement), where monthly follow-ups will be completed via the WhatsApp group.
After 6 months of no further progress (not engagement), the application is marked as “Archived”, and the application is to be collected by the Owner/Client or will be sent to the Owner/Client at the cost of the Owner/Client and only returned to Shine SA at such a time where a way forward has been agreed to.
A fee of R1 500 will be payable to activate services on the application again to move it from “Archived” to “Active”. This cost is per application, and not per project. Building Plan Approvals, Site Development Plans, Demolition Applications etc. will all be billed separately.
Acceptance
Payment from your side implies your acceptance of the above Terms and Conditions.